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Baltimore Smart CEO
03/01/10
Customer Referrals
Telly Telhan, President, Critical Connection
Why referrals? “When I started this company, I had no marketing budget, so my emphasis was doing the best that I could for every client, so at that point I could ask, based on the work we'd done for them, for a referral. And seven years later, we are still practicing those things.”
How I encourage them: “My biggest thing is I've asked. There was a point in time where I had no choice. When you don't have anything, you have to use every resource you got. I wasn't afraid to ask because it was a matter of survival. To gain more referrals, get to to know your clients and build that relationship where it is not uncomfortable to ask them.”
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In Their Own Words
Critical Connection is the BEST! The staff here are really professional, and they provide truly personal attention in a friendly manner. They are extremely cooperative in working with and for you without the aggressive, overbearing attitude you often experience when working with recruiting firms. Telly and his team actually listen to me. They go above and beyond every single time to place you in a setting that meets your requirements.
Cheryl Mcginnis Travel PT
Spartanburg, SC
